Privacy Policy

This Privacy Policy explains how Infosystem Technology Limited (“Infosystem”, “we”, “us”) handles personal information when you visit infosystemltd.com, contact us, buy a service, enroll in a course or use our AI assistant. It applies to the website and to the related offline and phone conversations we have with you about our services and courses.

Who we are

Infosystem Technology Limited is an IT, software, digital marketing and skills-training company registered in Bangladesh. Our registered office is at Shams Parasol, Flat C1, House 5, Road 21, Gulshan 1, Dhaka, Bangladesh. We are the controller of the personal information described in this policy. You can reach us at support@infosystemltd.com or +880 1886-595868.

Information we collect

Information you give us

• Enquiries and proposals: your name, phone or WhatsApp number, email address, company, the service you are interested in, your budget and your message.
• Course enrollment: your name, phone, email, address, educational background and institution, the course and batch you choose, and any documents you send us (for example a CV).
• Accounts and orders: login details for your student account, your order history, payment method and transaction reference.
• Client projects: website logins, hosting or advertising account access, brand assets and business information you share so we can deliver the work.
• AI assistant and chat: the questions you type and any contact details you choose to share.

Information collected automatically

• Device and usage data: IP address, browser and device type, pages viewed, links clicked, the page that referred you and approximate location derived from your IP address.
• Cookies and similar technologies: see our Cookie Policy for the full list.
• Security logs: sign-in attempts and admin activity, kept to protect accounts and investigate abuse.

Information from others

We may receive information about you from payment providers (for example confirmation of a bKash payment), advertising platforms (for example a lead submitted through a Facebook lead form) and people who refer you to us.

How we use your information

• To reply to enquiries, prepare proposals and provide the services you buy.
• To enroll you in courses, manage batches, issue receipts and certificates and keep you informed about classes.
• To take payments, issue invoices and keep accounting and tax records.
• To run the AI assistant and improve its answers.
• To measure how the website is used and improve our content and services.
• To send updates, offers and event invitations where you have agreed or where we are allowed to — you can opt out at any time.
• To keep the website secure, prevent fraud and comply with the law.

Legal basis

We process personal information because it is necessary to perform a contract with you (or take steps you asked for before one), because we have a legitimate interest in running and improving our business in a way that does not override your rights, because the law requires it (for example tax records), or because you gave consent — which you can withdraw at any time.

Who we share it with

We never sell your personal information. We share it only with:

• Service providers who host the website, send email and SMS, store backups, provide analytics and run our AI assistant (for example web hosting, Google Analytics, Meta and AI model providers such as Anthropic or OpenAI when the AI assistant is switched to an external model).
• Payment partners such as bKash, banks and card processors, who process payments under their own privacy policies.
• Certification and accreditation bodies such as NSDA, where a course leads to a registered certificate.
• Authorities when the law, a court order or a legitimate government request requires it.
• A buyer or successor if our business is reorganised, merged or sold — under the same protections.

International transfers

Some providers we use store data outside Bangladesh (for example in the European Union, Singapore or the United States). When that happens we use reputable providers that protect data with industry-standard safeguards.

How long we keep it

How we protect it

We use HTTPS across the site, restricted staff access, two-step verification for admin accounts, activity logging, encrypted and access-controlled backups and regular security updates. No system is perfectly secure, so please contact us immediately if you think your account has been compromised.

Your rights and choices

You can ask us to:

• give you a copy of the personal information we hold about you;
• correct information that is wrong or incomplete;
• delete your information when we no longer need it or you withdraw consent;
• stop or limit how we use it, including for marketing;
• move it to another provider where technically possible.

Send your request to support@infosystemltd.com. We reply within 30 days and may ask you to confirm your identity first. You can unsubscribe from marketing emails or SMS at any time using the link or instruction in the message.

Children

Our website and services are intended for adults. Students under 18 may enroll in courses only with the consent of a parent or guardian, who provides their information on their behalf.

Third-party links

Our website links to other websites, such as Google Maps, Facebook and payment pages. We are not responsible for their privacy practices — please read their policies.

Changes to this policy

We update this policy when our services or the law change. The “Last updated” date at the top shows when it was last revised. Significant changes will be highlighted on the website.

Contact

Questions or complaints about privacy: support@infosystemltd.com, +880 1886-595868, or write to us at Shams Parasol, Flat C1, House 5, Road 21, Gulshan 1, Dhaka, Bangladesh.