At a glance
- Ask for a refund in writing within 7 days of payment.
- Before work starts: full refund minus payment-gateway charges.
- After work starts: we charge for work done and refund the balance.
- Course refunds depend on how much of the course has started.
- Approved refunds are paid within 7–10 business days to the original payment method.
This policy applies to services and courses bought from Infosystem Technology Limited on infosystemltd.com, by invoice, by bKash or at our offices. It works together with our Terms & Conditions and Course Enrollment Terms.
How to request a refund
Email support@infosystemltd.com from the address you used to buy, or message us on WhatsApp at +880 1886-595868. Include your name, invoice or order number, the payment date and the reason for the request. Requests must be made within 7 days of payment. After 7 calendar days, if no refund request has been made, the payment is treated as accepted, because our strategy, planning and setup work is shared with you from the start.
Services (websites, software, SEO and marketing)
| Situation | Refund |
|---|---|
| Cancelled before any work has started | Full refund, minus payment-gateway or bank charges |
| Cancelled after work has started | We charge for the work completed — including discovery, planning, design, development and communication time at our standard rates — and refund the balance |
| Monthly services (SEO, social media, ads management) | Cancel any time with 30 days’ notice. The current paid month is not refundable once work for that month has started |
| Advertising budget paid to Google, Meta or other platforms | Not refundable by us once spent; unspent budget held by us is returned |
| Domains, hosting, licences and other third-party purchases | Not refundable once bought, because the provider does not refund us |
| Completed and delivered work | Not refundable — we fix genuine defects free of charge instead |
Results are not a refund reason
We commit to delivering the agreed work to a professional standard. Rankings, traffic, leads and sales are influenced by search engines, platforms, competitors and buyers who are outside our control, so not achieving a particular result is not, on its own, a reason for a refund unless a result was guaranteed in writing.
Courses and training
| When you cancel | Refund |
|---|---|
| 3 or more days before the batch starts | Full refund, minus payment-gateway charges |
| Less than 3 days before the batch starts, or after the first class | 50% of the course fee |
| After the second class | No refund — you may transfer to a later batch once, subject to seats |
| If Infosystem cancels or postpones a batch and you cannot join the new date | Full refund |
Course materials, recordings and certificates already issued are not refundable. Admission, registration or exam fees paid to third parties (for example NSDA assessment fees) are refunded only if the third party refunds them.
Duplicate or failed payments
If you were charged twice or a payment failed but money left your account, send us the transaction ID. We will confirm with the payment provider and return the duplicate amount in full.
How refunds are paid
Approved refunds are sent within 7–10 business days to the original payment method (bKash, bank or card). Depending on your bank or wallet, it may take a few extra days to appear. We cannot refund to a different person or account.
Disputes
If you are not happy with how we handled your request, write to us and a manager will review it within 5 business days. Please contact us before opening a dispute with a payment provider so we can resolve it quickly.
Contact
support@infosystemltd.com · +880 1886-595868
Contact us about this policy
Infosystem Technology Limited · Shams Parasol, Flat C1, House 5, Road 21, Gulshan 1, Dhaka